Consumer Satisfaction Via Real Time Intel on Your Business

Today’s consumer-driven world has changed how we must work with customers. Companies find themselves engaged in online activities ranging from monitoring a consumer’s purchase habits to a customer sentiment via social networking sites. Toss in the development of new programs and offerings based off device data, and you have the ingredients for next generation customer engagement, as long as you’re truly listening to the customer. If your organization is not using consumer data yet, check out three examples that could provide inspiration.Are you looking out for your customers? You or someone you know may have fallen victim to the increasing number of data breaches. Unfortunately, data breaches and the subsequent financial fraud have become commonplace in today’s online shopping and credit card intensive world.Roughly 18 months ago I shopped at a large retailer…


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