CompuCom Brings Artificial Intelligence To Midmarket Data Centers With Breakthrough Cloud …

CompuCom is set to deliver what it is calling the first-ever artificial intelligence (AI)-based managed service aimed at preventing midmarket data center downtime. The new offering – which runs on Amazon Web Services (AWS) – uses machine learning and cognitive computing to uncover IT problems and quickly remediate them to reduce and even eliminate data center downtime. The payoff for midmarket customers is dramatic, with as much as 70 percent of “level one” data center service calls eliminated, along with as much as a 30-times improvement in mean data center problem resolution times. [The Race Is On: IBM, Google, Microsoft And AWS Aim To Deliver Machine Learning As A Cloud Service] “This is a game-changer,” said CompuCom Senior Vice President and CTO Sam Gross, who spearheaded the development of the…


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