Cognitive Computing: A Key Tool in Predicting Citizen Service Needs

Public-sector leaders are starting to think about how artificial intelligence might be able to help improve service delivery to citizens. At the Texas Digital Government Summit held in Austin last month, state CIO Todd Kimbriel underscored the need for government to be able to predict and, therefore plan for, citizen needs.


Link to Full Article: Cognitive Computing: A Key Tool in Predicting Citizen Service Needs

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