Chatbots will take over customer service? Not so fast

The artificial intelligence (A.I.) race is on, as the major tech companies offer to help save consumers valuable time with a new wave of virtual assistants and bots. On a weekly basis, I receive multiple sales emails from chatbot companies trying to sell me bots for marketing and customer service. Allegedly, more than 285,000 chatbots have been created by various bot studios around the globe. The recent buzz around chatbots is continuing to grow, however the team here at Teckst speak on a daily  basis with customer service leaders from Fortune 500s who believe chatbots add more problems than they solve. In most instances, when people contact customer service, they have an issue that needs fixing or a question about a product. This generally requires interaction with a live person,…


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