Chat Bots now count on artificial intelligence to get to know you better

Imagine you have asked a query that goes like this: ‘Hi, I want to buy a phone that costs below Rs 15,000. Can you help me?’ on a chat-based personal-assistant platform like Helpchat, Haptik, niki.ai or MagicX. You then receive three best options to choose from, and you can make the choice. Well, seems like magic. Actually not.All these platforms leverage artificial intelligence, wherein the machine that works in the background keeps becoming more ‘intelligent’ as it keeps getting more data. When the query comes in, the machine using natural language processing – a method that enables machines to understand human language inputs – understands two key attributes of any question, the intent and the entity.”For example, Book a cab. The intent is he’s trying to book something and the…


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