Cappius Technologies to Deliver Enterprise Speech Analytics Solution at MongoDB World

Pre-empt actions that will result in achieving a superior contact center performance Santa Clara, CA, USA (PRWEB) June 27, 2016 Cappius Technologies, a U.S.-based Digital Business Transformation company, today announced they leverage MongoDB to improve customer service by continuously analyzing voice and text conversations using a highly scalable data science solution. The announcement was made at MongoDB World, MongoDB’s global conference taking place in New York City at the Hilton Midtown. Cappius is a Silver Sponsor at the MongoDB World 2016 conference. The data science solution processes customer communication channels like voice and text to decipher sentiments and mood of the conversation in a customer service call. The analysis is processed in real time through continuous tracking, which gives service centers the ability to deliver superior customer engagement and handle…


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