Capgemini bets on artificial intelligence to improve customer service

Capgemini bets on artificial intelligence to improve customer service Wednesday, February 03, 2016 Capgemini has announced today it would be entering a three-year partnership with Celaton, an intelligent business process automation provider. The deal will see Celaton deploying its intelligence automation platform, inSTREAM, to assist with Capgemini’s business services. The platform has the ability to learn the pattern of unstructured content in customer services dealings. The ultimate goal is to deliver increased efficiency and improved customer service for Capgemini clients. In a press release, Celaton declared that “artificial intelligence is still met with scepticism by organisations. Capgemini’s commitment to Celaton’s technology brings greater credibility and increases awareness”. For weekly news updates, subscribe to our email newsletter Related: Capgemini signs robotic process automation deal with UiPath


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