Bots may be cool, but DigitalGenius thinks it found a better way

Bots seem to be all the rage this week, thanks to the release of Facebook’s Messenger Bot program at F8, but not everyone sees bots as the way to keep up with the customer service glut. DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s a better way using artificial intelligence and machine learning.The company released an entirely new product this week called the Human+AI Customer Service Platform that links to popular customer service platforms like Salesforce, Zendesk and Oracle. The trouble with bots is they are limited by their programmed actions, says Mikhail Naumov, chief strategy officer at DigitalGenius. “While chat bots are cool and are getting lots of attention today — they often break once the user asks for something that has not been pre-programmed into the bot. The DigitalGenius…


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