Bots are overemphasizing AI when they should emphasize intelligence

Bots are officially everywhere — they’re available to assist with almost every part of our lives, from shopping and gift-giving to news-tracking and political decision-making. They can even tell us what to make for dinner. The thing that seems odd to me, though, is that the entire bot conversation has been focused on A.I., machine learning (ML), and natural language processing (NLP). This makes me question whether we’re looking at bots the wrong way. Having been in the business of building software for quite some time, and learned about workflows, business logic and other riveting concepts, I can’t help but feel there’s a misunderstanding about what constitutes a bot and what is just an access layer to the bot. The buzzwords (AI, ML, NLP) are all additional interaction methods that…


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