BirdEye Launches Next-generation NLP for Businesses

Businesses get a leg up by running natural language processing (NLP) not only on their own customers’ feedback, but on their competitors’ public data (100s of review sites and social media sites). Sunnyvale, CA (PRWEB) April 13, 2016 BirdEye, the next generation CX and business reputation platform, has expanded their Natural Language Processing (NLP) and machine learning algorithms for businesses to understand what customers are saying — now on all channels (surveys, review sites, social media), including their competitors’. For years, businesses have been able to run NLP on internal surveys to drive business insights. BirdEye has revolutionized the capabilities of NLP by expanding it to all channels of customer feedback – review sites, social media, and Net Promoter surveys. Many large enterprises have implemented BirdEye’s platform to understand their…


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