Automation May Sound Death Knell For Caribbean Contact Center Industry: IDB President

Call center business in the Caribbean will be hard hit if the developed world continued to adopt artificial intelligence such as robotics and automation, Inter-American Development Bank President Luis Alberto Moreno has warned. Moreno’s warning came during his speech at the Dominican National Business Council´s (Conep) 8th annual business convention, according to Dominican Today. He predicted that technologies could make half of the most popular occupations obsolete. Not just telemarketing, but several repeatable processes such as sewing of garments or the filing of documents could also be automated in the years ahead, the Dominican paper reported. He said similarly at IDB’s event organized to celebrate the 5th anniversary of INTAL, a unit of the bank: “Disruptive technologies have an amazing potential for transformation, but at the same time they pose challenges…


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