Atlassian adds machine learning to JIRI Service Desk 3

Atlassian on Thursday rolled out an update to its JIRA Service Desk that adds machine learning, integrated customer satisfaction surveys and automation for resolving problems and incidents. The enterprise software company’s helpdesk software is among its fastest growing products. Atlassian, which went public in December, is looking to put the heat on ServiceNow as well as Zendesk. Atlassian is best known for its JIRA project management software. Related: Atlassian launches JIRA version for business leaders beyond IT According to the company JIRA Service Desk 3 reflects increased investment in the product. Here’s a look at the key features. Machine learning to better enable self-service. Atlassian added machine learning to add suggestions as a customer types a question or topic. The company also made its Confluence knowledge base free for customers.…


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