At DreamForce, Salesforce Shows Its Acquisitions Are Paying Off

SAN FRANCISCO — Salesforce.com kicked off its annual Dreamforce user conference earlier this week by introducing the next generation of its Customer Success Platform, including the release of Quip to supercharge productivity; Salesforce Einstein to make every customer interaction smarter; and advancements in the Salesforce1 Mobile App, Salesforce Platform, and IoT Cloud. Alex Dayon, president and chief product officer at Salesforce, called these products examples of Salesforce’s “unprecedented innovation,” noting that they deliver “new levels of intelligence, speed, mobility, productivity, and connectivity across the Salesforce Customer Success Platform.” Amid all the new releases, most of the attention was on Einstein, Salesforce’s new artificial intelligence (AI) capability. With Einstein, Salesforce is embedding AI into just about every piece of the Salesforce platform, enabling users to get closer to their customers, discover…


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