At a Little-Known AI Co., an Ex-Amazon VP Will Help Spend M in New Capital

If you haven’t heard of an artificial intelligence company called Interactions, that’s about to change. The 12-year-old firm based in Franklin, Mass., announced on Wednesday that it has raised a $56 million round to expand globally. With 320 employees, Interactions provides virtual assistant software to help large enterprises offload work from human employees and help them save money by handling a wide range of complex customer service transactions. For example, Hyatt Hotels uses Interactions, which is powered by natural language processing and speech recognition technology, to power its phone reservation system, but it also be used through text message or online chat systems. The company’s new $56 million round was led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures, bringing total funding to $167 million. But that’s not the only headline news for Interactions…


Link to Full Article: At a Little-Known AI Co., an Ex-Amazon VP Will Help Spend M in New Capital