Artificial Intelligence:How a chatbot saved 3 mn for ‘erring’ motorists

While definitely a loss for the local councils—with around 10 million parking tickets issued annually, local governments in the UK generate millions in revenue this way— this has meant DoNotPay, which started out as Browder’s “pet project” Even as warnings of automation and artificial intelligence (AI) eroding the scope for human employment get direr, there would be very few who wouldn’t be in thrall of DoNotPay, a chatbot that doubles up as a lawyer—well, almost—and helps you wiggle out of paying fines for parking violations. Developed by Joshua Browder, a 19-year-old studying at Stanford, the chatbot has helped overturn 160,000 parking tickets issued in New York and London. This has saved users nearly £3 million. In under 30 seconds, DoNotPay evaluates your case for appeal—based on your replies to a…


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