Artificial intelligence will ‘change the insurance world’

The rise of artificial intelligence and intelligent business has the power to change the insurance world, according to one leading global expert.Graham Clarke, head of digital services with NIIT Technologies, a leading global IT solutions organisation, told Insurance Business that increasing technology will have an enormous impact on the insurance industry.“Digital winners need to understand their customers deeply and deliver on their needs,” Clarke said.“A great emerging example is the rise of Artificial Intelligence (AI) in Digital, something that is often called Intelligent Business generically or Intelligent Insurance in this case.It is hard not to believe that we are only a few years from an AI platform, combined with the visual avatars being pioneered by Hollywood and the gaming companies, a speech persona and digital transaction platforms that can scan…


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