Artificial intelligence could bring speed and awareness to healthcare

Olivia is patient and tireless, with soft brown eyes and a gentle bedside manner. She wears the light blue scrubs and fob watch of an NHS nurse, which in fact she is. But Olivia is also a robot, a virtual avatar accessed on a smartphone app. Currently on trial with the groups responsible for Vanguard in NHS Dudley Clinical Commissioning Group in the West Midlands, the NHS service for non-emergency calls, Olivia will check your symptoms, give advice on treatment and help schedule an appointment, whether that’s in English, Spanish or Dutch; she speaks all three, as well as Czech and Japanese. Olivia, developed be Sensely, is able to schedule GP appointments, check symptoms and give advice on treatment Is it the same as talking to a live nurse? “We…


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