Artificial intelligence, chat bots and personalisation on Korean Air’s agenda

Dante Dionne, PhD (c) – Senior IT Manager, Innovation Technology Development Center (ITDC), Korean Air, will address delegates in the Premium Conference at FTE Asia EXPO 2016. Ahead of his presentation in the Premium Conference at FTE Asia EXPO 2016 (25-26 October, Singapore), FTE caught up with Dante Dionne, PhD (c) – Senior IT Manager, Innovation Technology Development Center (ITDC), Korean Air, to find out what he’s currently working on, which new and emerging technologies are at the forefront of his mind, and how he thinks the end-to-end passenger experience could be improved. FTE: What sort of innovative projects are you currently working on at the Innovation Technology Development Center at Korean Air? Dante Dionne: Our team is currently exploring technologies to provide passengers with ‘ad hoc, real-time, on-the-go’ travel information including travel chat-bots…


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