Artificial Intelligence: Bringing Humanity to Big Data & Customer Experience

In this special guest feature, Dave O’Flanagan, CEO and co-founder of Boxever, outlines how airlines are leveraging big data and predictive capabilities to transform how they engage with customers. Dave is the CEO and co-founder of Boxever, a data science and omni-channel personalization platform for travel companies. At Boxever, Dave’s focus is enabling airlines and travel providers to improve the customer experience, generate revenue and enhance loyalty through one-to-one, personalized marketing. Dave has more than 15 years’ experience developing and managing enterprise software in mobile telecoms, travel and cloud. Earlier he was VP of engineering at CUSP, a cloud-based document management startup and was a lead architect at CAPE Technologies. Artificial intelligence has seeped into the lives of everyone with an internet connection. Binge-watching television shows and online shopping carts full of suggested…


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