Artificial intelligence and robotics: Separating reality from the hype

Artificial intelligence and robotics: Separating reality from the hype by Andrew Burgess, Consulting Director, Symphony Ventures You don’t need me to tell you that two of the biggest technology trends in business right now are Robotic Process Automation and Artificial Intelligence. But if I said to you that they were Intelligent Automation and Cognitive Computing, or Service Delivery Automation and Autonomics, and that these were actually pretty much the same thing, then you might start to question me. I could even take it further and combine both of these into a super-trend of Cognitive Robotic Process Automation, at which point you would have given up all hope in me. But this is exactly what is happening in the world of technology marketing at the moment. Just when you thought the…


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