‘Artifical Intelligence is the future and we are already using it’

Ravi Narayanan, Country Head, Branch Banking & Retail Trade, Foreign Exchange Business, HDFC Bank sees huge opportunity to improve customer service through Information technology. In a free-wheeling chat with M Rajendran, he talks of the strengths he see in youth who wants to be a banker… What was the naughtiest thing you did once you joined HDFC in 1999? I joined HDFC from a Multi National Corporation Bank, where I was primarily the relationship/sales manager. The first, cheeky thing I did was to stand at the tea stall in front of that MNC bank and solicit business from my old and some news customers. I would tell them to visit my new office.   How do you assess potential of a young prospective banker? Clarity of intention is the critical…


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