Are humans the next machines?

More and more services are transitioning to the internet and self-service. Data analytics and artificial intelligence help people in their daily activities. Now we see some services where people can get internet services that include human service components. Is it a new trend or is it too optimistic to think that a human can beat a machine in these services? The New York Times wrote about a new phenomenon involving startups that offer human services over the internet (see In a self-serve world, start-ups find value in human helpers). The article details new companies that offer services like booking a complicated trip, finding a handyman or a plumber, and they use people to conduct part of the services. Those people can help to find and prioritize travel options, and also…


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