Are ‘chatbots’ the future of online business?

WASHINGTON: An artificial intelligence “chatbot” from Taco Bell now lets you order a meal in a smartphone text exchange that might look something like this:TacoBot: Hello there, I’m your TacoBot, I can help you order a meal for you or your team.You: Can I order one soft taco with beef?TacoBot: Sounds good… do you want to keep adding stuff? Maybe some bacon?Brands like Taco Bell and tech companies large and small are betting that more and more people will start using this “conversational” way of interacting online instead of clicking through on-screen menus.If the trend catches on – as firms like Facebook and Microsoft expect – it could transform the digital landscape by allowing smartphone users to find information or make purchases with simple text messages, bypassing apps and search…


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