An artificial intelligence vendor will buy TouchCommerce for 5 million

The deal for TouchCommerce’s live chat technology will expand Nuance’s digital customer engagement services. Language, voice and artificial intelligence technology vendor Nuance Communications Inc. says it will acquire mobile technology provider TouchCommerce Inc. for $215 million.  TouchCommerce provides retailers, including mass-merchandise chain Carrefour SA of France, No. 16 in the Internet Retailer 2016 Europe 500, with technology such as live chat, customer analytics and personalization. The move will allow Nuance to offer these tools to its clients. While a majority of TouchCommerce customers already use Nuance, less than 10% of Nuance enterprise customers use TouchCommerce, Nuance says, adding that it will make TouchCommerce technology available to clients globally. Nuance will pay $110 million in cash and $85 million in a combination of cash and Nuance common stock. Nuance will pay the remaining $20…


Link to Full Article: An artificial intelligence vendor will buy TouchCommerce for 5 million