AI, Machine Learning and Chatbots for Digital Customer Service in Government

Note: All DigitalGov University events take place in Eastern Time. REGISTER NOW Join us for an afternoon with innovative public servants and industry leaders and learn how automated services powered by government data and new advances in artificial intelligence and machine learning, including chatbots, can help improve and expand digital customer service initiatives, and make our public services more open, responsive, informative and accessible. Attendees will share case studies, present demos, and break into working groups that will: Discuss and demo how advances in chatbots, machine learning and artificial intelligence can improve digital customer service performance and accessibility. Identify business cases as well as policy, security and mission needs within public agencies that can benefit from automated engagement technologies. Demonstrate how service approaches like combinations of manual and automated messaging…


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