AI Gets Very Real

One of the most appealing uses of artificial intelligence—for businesses, government and other organizations providing sales and support—is for virtual agents. Artificial intelligence (AI) is advancing at a furious rate. Personal assistants such as Siri, Cortana and Google Now have moved into the mainstream. They allow us to navigate tasks on our smartphones and in our automobiles—in many cases saving dozens of clicks or taps At the same time, robots that harness AI are rolling into our lives. The Aloft Cupertino and the Aloft Silicon Valley hotels in the United States and the Henn-na Hotel in Japan have begun using robots. The Henn-na will use “actroids” as receptionists and helpers who will tuck guests into bed at night. They will also handle traditional hospitality tasks. Yet, one of the most…


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