AI chatbot apps to infiltrate businesses sooner than you think

Say you’re interested in automation software for some customer service tasks. You visit a vendor’s website, provide your contact information to request a live software demo and a sales assistant emails you to make sure you have the information you need.If you don’t respond to that email, the sales assistant sends another the next day and the next — this last one with an apology for bugging you and a smiley face. You feel a bit bad and finally answer this personable, persistent sales assistant, who, as it turns out, isn’t a person at all. It’s a chatbot. That scenario is already happening with virtual assistant platforms such as Conversica, and while it isn’t pervasive just yet, within the next five years, there’s a high probability that the “person” emailing…


Link to Full Article: AI chatbot apps to infiltrate businesses sooner than you think

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