AI at RBS for TLC

Home » Region » UK » AI at RBS for TLC AI at RBS for TLC 7 March, 2016 Written by Antony Peyton Print Email Simon McNamara, CAO at RBS Royal Bank of Scotland (RBS) has installed advanced “human” artificial intelligence (AI) to help its staff answer customer queries. The bank says a two month trial has been “successful “and the AI, known as ‘Luvo’, is to be rolled out more widely to support employees, and perhaps bring some tender loving care (TLC) with it. It was piloted among 1,200 staff who manage relationships with small businesses, and Luvo is able to understand questions and then filter through “huge amounts of information in a split second” before responding with the answer. If Luvo is unable to find the answer, it passes the query on to a…


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