AI and robotics could replace 6% of US jobs by 2021

In just five years, intelligent systems and robots may have taken up to 6% of U.S. jobs, according to Forrester Research in a report released this week. As artificial intelligence (A.I.) advances to better understand human behavior and make decisions on its own in complicated situations, it will enable smart software and robots to take on increasingly challenging jobs. That means robotics should be able to take over some jobs traditionally held by humans by 2021. For instance, Forrester predicts that smart systems like autonomous robots, digital assistants, A.I. software and chatbots will take over customer service rep jobs and eventually even serve as truck and taxi drivers. “Intelligent agents have emerged, but wide adoption is not yet mainstream,” Forrester analysts wrote in their report. “As cognitive elements are added,…


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