Agent.ai Introduces CRM to Bring the Benefits of Artificial Intelligence to Customer Service Channels

New Platform Delivers CRM and AI-Enhanced Tools for Real-Time, Multichannel Customer Support MOUNTAIN VIEW, CA–(Marketwired – Oct 13, 2016) – Agent.ai, a provider of artificial intelligence-enhanced customer service solutions, today announced the availability of its software platform to help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Agent.ai provides a robust standalone CRM or integrates with customers’ existing platforms to offer their support agents a powerful and consolidated dashboard view of customer event data, analytics, session information, transactions and more, in order to support better case management and streamlined customer issue resolutions. The bulk of customer support issues are repetitive. With the integration of Agent.ai, CRM software can leverage machine learning to understand agent and customer conversations and…


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