3 rules intelligent assistants must follow in the age of artificial intelligence

This has been the year of the chatbot. Siri opened up to developers recently. The Facebook Messenger bots arrived. The Slack App Store continues to evolve quickly with hundreds of bots. Chatbots have been in many ways disappointing to me, but they are an important step in the evolution of conversational technology. So what comes next? I think we are at the dawn of the intelligent assistant. Advances in natural language processing, artificial intelligence, and conversational interfaces are finally making truly intelligent assistants possible. As bots mature into true assistants that can do many things for us, their autonomy will present some interesting challenges. Intelligent assistants need a framework for how to interact with humans, how to make decisions, and how to understand the information they have and how it can…


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